![]() I get better responses via social media because it calls you out. No one to answer a phone after 7pm Friday to 7am Monday, yet you want people to call to report, report to who, no one answers a phone. reported There was no power outage, but your timing and availability is the issue.reported 3 questions: 1) do your rate payors pay for vegetation control?, 2) do your rate payors pay for regular line equip replacement or replacement upon failure?, and 3) were the power lines in those pics run thru existing forest or were trees just allowed to grow around them?.Send a rep out so our building can cook food. reported Your apologies are worth nothing.Makes no sense why it takes forever before we can be prompt for payment option. reported 20 hours you all need to eliminate those long drawn out messages when we call to make a simple payment.Freezing in NY and still waiting! #customerexperience #CustomerService After recent loss of a family member called to cancel their loved one's service. Latest outage, problems and issue reports in social media:ĭear - when you say I'll get two calls for a service appointment, one when they are on their way and then one when they are there, I expect to get two calls, not only one once they show up (I'm 15 minutes away from the property)
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